Job Description

• Attends to & handle general enquiries and provide customer service to clients via, WhatsApp, calls, walk-ins , emails or any other social media platforms
• Provide literature and information to clients concerning tour packages (i.e. destinations, transportations, travel routes, accommodations, fares, travel dates, travel regulations, etc)
• Discuss client requirements and advise on suitable options
• Respond to customer inquiries and resolve any issues in a timely and efficient manner
• Assist customers with booking and modifying travel arrangements, including flights, accommodation and activities
• Offer personalised travel recommendations and suggestions to customers
• Maintain accurate records of all customer interactions and bookings
• Work closely with the sales and operations teams to ensure a seamless customer experience
• Stay up-to-date with the latest travel trends, promotions and destination information

Requirements

• Diploma or Bachelor ‘degree in tourism management or a related field.
• Minimum 3-5 years working experience in similar industries or related positions.
• Familiar with tourism resources and culture of Malaysia and neighbouring countries, experience in international routes is preferred especially in Asia Country (China, Japan, Korea, Thailand or Indonesia).
• Excellent communication skills and customer service awareness, able to quickly understand customer needs and provide solutions.
• Good market insight and creativity, able to design attractive travel products.
• Good command of office software (e.g. Excel, PowerPoint) and relevant travel booking systems.
• Be able to adapt to multi-tasking and have strong stress tolerance
• Willing to travel when necessary
• Willing to attend to customer enquiries & tour support via phone during weekend or PH (when necessary)

What you can expect?

1. Year end bonus based on company performance
2. Company phone
3. Company laptop
4. EPF, Socso & EIS
5. 14 days annual leave (after 6 months probation)
6. 12 – 14 days public holidays according to company calendar