We are looking for an experienced Network L2 Operations and SME to join a growing technology team supporting enterprise network operations. This role is ideal for professionals with strong hands-on experience in network operations, incident management, troubleshooting, and service delivery within large-scale environments. You will serve as a key escalation point for critical incidents, lead operational governance, drive service improvements, and provide technical expertise across routing, switching, WAN, SD-WAN, and network infrastructure operations.

Key Responsibilities

1. Own end-to-end L2 network operations, including incident, problem, and change management

2. Act as the primary escalation point for major incidents and critical outages

3. Perform advanced troubleshooting for complex network issues and performance bottlenecks

4. Drive Root Cause Analysis (RCA) and preventive actions for recurring incidents

5. Support LAN, WAN, SD-WAN, VPN, routing, and switching environments

6. Coordinate with L1 teams, L3 engineers, vendors, and stakeholders

7. Lead operational reviews, governance meetings, and service reporting

8. Review network configurations and drive network optimization initiatives

9. Ensure SLA and KPI compliance across operational activities

10. Support network change implementation and compliance management

11. Manage monitoring improvements, event correlation, and alert optimization

12. Mentor and provide technical guidance to junior engineers

13. Support business continuity planning (BCP) and disaster recovery (DR) activities