Job Description

·      Handling phone calls with airlines and ground operators.

·      Liaise with the Operation Manager regarding products development.

·      Ensuring Payment & Deadlines requirements are actioned for respective airlines and ground operators

·      Handle customer cancellation, short payment and others.

·      Manage paper work i.e rooming list, confirmation, exchange order, Guest List(for flight and special remarks), Final travel information.

·      Take charge of private group’s itinerary. (exp. custom make itinerary and quotation)

·      Manage the ground bookings with local ground operator i.e. Hotel Reservation, restaurant bookings, domestic flight, sightseeing entrance and land transport as well.

·      Ensure payment is made to ground operator and airlines.

·      Request airline seat and meal according to the customer’s request.

·      Email engagement & communication with ground operator, airlines and arrange for tour assignments to Tour leader.

·      Ensure full name list, departure/ arrival date are accurate before air ticket issued.

·      Negotiate with supplier (hotels, airlines, and transportation providers) to get the best rates.

·      Prepare pricing for tour packages, ensuring profitability while remaining competitive.

·      Monitor expenses and manage budgets for tours.

·      Ensure all safety regulations and guidelines are followed during tours.

·      Provide clients with necessary travel information, including emergency contacts and safety advice.

·      Stay informed about potential travel disruptions or safety concerns in the destination.

·      Work closely with tour guides, travel agents, and other team members to ensure the tour runs smoothly.

·      Provide support to tour leader during trips and assist with any issues that arise.

·      Handle last-minute changes or issues that may arise during the trip, such as cancellations, flight delays, or customer complaints.

Requirements

• Diploma or Bachelor ‘degree in tourism management or a related field.
• Minimum 3 years working experience in similar industries or related positions.
• Familiar with tourism resources and culture of Malaysia and neighbouring countries, experience in international routes is preferred especially in Asia Country (China, Japan, Korea, Thailand or Indonesia).
• Excellent communication skills and customer service awareness, able to quickly understand customer needs and provide solutions.
• Good market insight and creativity, able to design attractive travel products.
• Good command of office software (e.g. Excel, PowerPoint) and relevant travel booking systems.
• Be able to adapt to multi-tasking and have strong stress tolerance

·       Willing to travel when necessary

·       Willing to attend to customer enquiries & tour support via phone during weekend or PH (when necessary)

What you can expect?

1. Year end bonus based on company performance
2. Company phone
3. Company laptop
4. EPF, Socso & EIS
5. 14 days annual leave (after 6 months probation)
6. 12 – 14 days public holidays according to company calendar