Senior Customer Service Associate 

Working hours: 10-10am per day (including 2 hours break)

Working days: 6 days per week 

Requirement: preferred with some retail experiences & staying in Singapore 

JOB DESCRIPTION

Role – Shop-in-charge (in charge of shop and supervision of staff in the shop)

Operations

– Responsible for the daily operations of retail outlet

– Monitor the sales & manage inventory level to ensure adequate stock to maximize sales

– Responsible for the stock variance within his/her shop

– Assist in manpower planning of his/her shop and ensure adequate numbers of staff are deployed within the business operations hours

– Maintain high level of customer service standards

– Create a friendly and yet competitive sales environment to maximize sales output

– Ensure in-store display is carried out according to VM instruction or guideline

Staff Management

– Instruct and supervise staff in correction execution of all company operations

– Coach and counsel staff with regard to the standard set by the company

– Ensure that staff adheres to the Giordano Code of Conduct

(eg: punctuality & proper grooming at work, no foul language or vulgarities at work)

– Ensure fair practice at work and all staff be treated equally & fairly

(eg: roster to be fairly planned and given out to staff in advance)

– Perform confirmation / promotion evaluations for sales staff

– Conduct interviews for recruitment of sales staff

– Timely submission of accurate full time/part time timesheets (TITO) to HR

Other Duties (forming part of your task and are not claimable hours)

– Visual merchandising after shop closed or before shop opens

– Stock take after shop closed or before shop opens

– Key stock count sheets after shift

– Housekeeping matters

– Unable to complete given task and has to stay back to complete

– Unable to clear break

– No limited to the above

Note: The job duties are not limited to the above and subject to changes by the Management

Registration number: R1216462

Inter Island Manpower Pte Ltd (Co Reg: 200810144N/ EA License: 08C3527)

Please send your updated resume by clicking “Apply”. Only shortlisted candidates will be notified