Job Responsibilities:

– Collaborate with customers and internal teams to scope, architect, design, and implement tailored solutions.

– Support pre-sales efforts by providing technical expertise, building proof-of-concepts, and delivering post-sale implementationservices.

– Plan and manage customer onboarding solutions, complex API integrations, data migrations, custom scripting, and usermanagement.

– Design advanced solutions leveraging APIs, apps framework, and integration platforms.

– Supplement workflows using low-code/no-code tools to extend capabilities.

– Act as a project manager for small to medium-sized projects, ensuring timelines, customer goals, and deliverables are met.

– Advocate for customers, providing feedback to product teams to enhance functionality.

– Conduct end-user training, workshops, and webinars to empower customers and improve adoption of the platform.

– Work with enterprise customers to define and implement solutions that address their unique business needs and challenges.

– Build relationships with clients, acting as their trusted advisor throughout the implementation process.

Job Requirements:

– 3+ years of experience in B2B SaaS as a technical customer success / implementation manager / professional services consultant/ technical project manager, preferably with experience in complex product implementation.

– Minimum Bachelor’s degree in a technical field (Computer Science, Engineering, or related) is preferred.

– Expertise in architecting and delivering technical solutions for enterprise customers, ideally within the onboarding andimplementation of software platforms.

– Strong knowledge of APIs and experience with integration platforms.

– Ability to code in Java/ Python, familiarity with React would be advantageous.

– Strong project management skills with a track record of delivering projects on time and managing multiple stakeholders.

– Excellent ability to explain complex technical concepts to non-technical stakeholders.

– Experience with SSO/SAML/AD identity authentication protocols.

– Superb verbal and written communication skills, with strong customer-facing abilities.

– Empathy, a positive attitude, and high energy are essential traits for success in this role.