What You Will Do

• Provide an omnichannel experience e.g email, chats, Whats-App, social media, calls with a comprehensive understanding of our products and services.
• Personalise and engage customers effectively to drive customer satisfaction
• Assist customer on enquiries and issues efficiently to mitigate detractors.
• Ensuring service standards are met e.g CSAT, Quality Assurance (QA), Response time and Resolution time.

What You Should Have

• Minimum 2 years of Customer Experience experience (Calls, email and live chat)
• Ability to determine customer needs and quickly build rapport with customers.
• Ability to empathize with and prioritize customer needs, provide appropriate solutions and setting expectations with customers.
• Experience working with Zendesk and/or a similar ticketing system is highly advantageous.

Additional Information

• Willing to work night shift (9pm – 7am) or 5am to 2pm 
• 5 days per week (can include weekends)
• RM200 per year for health / medical 
• RM500 per year for L&D
• 25% quarterly bonus (every 3 months) (Variable) 
• RM100 monthly for transportation (fixed)